How to Guide - Conducting Consultations on a Mobile or Tablet

Your platform is fully supported on mobile and tablet devices, meaning you can manage and conduct consultations from wherever you are. Whether you're between rooms, working across sites, or simply away from your desk, you have everything you need to run a seamless consultation from your phone or tablet. This guide covers a few tips to help you get the most out of the platform when you're on the move.

Add a Home Screen Shortcut to Your Login Page

Rather than opening a browser and typing your platform URL each time, you can bookmark your login page so it appears as a shortcut icon directly on your device's home screen.

On Apple (iPhone / iPad):

1. Open Safari and navigate to your platform login page.
2. Tap the Share icon (the box with an arrow pointing upward) at the bottom of the screen.
3. Scroll down and select Add to Home Screen.
4. Give the shortcut a name (e.g. Platform Portal) and tap Add.

The shortcut will now appear on your home screen. Tap it to go straight to your portal login page.

On Android:

Steps vary slightly depending on your browser, the most common are Chrome and Samsung Internet.

Chrome:

1. Open Chrome and navigate to your platform login page.
2. Tap the three-dot menu (⋮) in the top-right corner of the browser.
3. Select Add to Home screen.
4. Confirm the name and tap Add.

Samsung Internet:

1. Open Samsung Internet and navigate to your platform login page.
2. Tap the three-line menu (≡) at the bottom of the screen.
3. Select Add page to, then Home screen.
4. Confirm the name and tap Add.

The shortcut will appear on your home screen, giving you one-tap access to the platform.

Tips for Conducting Consultations on the Move

If you're joining a call away from a fixed Wi-Fi connection  (for example, using mobile data or in an area with a weaker signal) there are a couple of settings within the platform that can help to support a stable call.

Enable Low Data Mode

When you're in a live call, select the Settings tab within top right corner of the call screen. Here you'll find the option to enable Low Data Mode. Once switched on, this setting is remembered and will be automatically applied to each subsequent call, you won't need to turn it on each time. Low Data Mode reduces the bandwidth demands of the call, which can make a meaningful difference to call stability when your internet connection is limited.

Disable Video

If your connection is particularly challenged, you can also choose to disable your video feed for the duration of the call. This further reduces the data required and can help maintain a clear audio connection when bandwidth is at its most restricted. The toggle to do so is available at the bottom of the meeting diagnostics tab, signified by a cog in the top right corner of the call window.

Using Meeting Diagnostics to Identify Connection Issues

If you or your caller/patient experience any disruption during a call, the Meeting Diagnostics tab, available within the call screen, can help you understand where the issue lies. It provides a breakdown of the connection quality for each participant, making it straightforward to identify whether the problem is on your end, the caller's/patient's end, or somewhere in between. This is particularly useful when troubleshooting on the move, as it helps you determine the best next step.